Help!

FAQ:

My in-store pick up order still says "processing" when will it be ready for pick up?

In-store pick ups for the Raleigh location are ready the same day the order is placed. Charlotte in-store pick ups are shipped to the Charlotte store and take 2-3 business days.

Will you be restocking this item?

We occasionally try to restock our most popular items, but depending on supply, can’t always make that happen.  Click the “Notify Me of Restock” link to be emailed when/if an item will be restocked.

Who makes this item?

We work with designers from all over the country to bring you trendy, runway-inspired looks at affordable prices. Many of our items are made right here in the USA, which is noted in the product description.

Do you have any coupon codes available?

To be in the know about our coupon codes, discounts and sales, sign up for vestique emails, like us on Facebook (vestique.com), follow us on Twitter (@shopvestique) or tumblr (vestiqueblog.com).  We always post contests, coupon codes or promotions in those places first. 

How will I know when my order has shipped?

You will receive shipping confirmation and tracking information via email directly from UPS as soon as your item has shipped.

Can I cancel my order?

Once you have received shipping confirmation, your order cannot be cancelled. You may return or exchange the order by following our returns and exchanges policy.

Do you carry petite or plus size apparel?

Most of our items are sized as small, medium and large. For sizing information, refer to Fitting and Sizing Help or the measurements table within the description of each article of clothing.

Which items are final sale?

All sale items, earrings, hosiery and adhesive backless bras are final sale, meaning they cannot be returned or exchanged.

How do you measure your garments?

The measurements listed within the description of each product are specific to that item. They are taken with the item laid on a flat surface and measured across the front only in inches. To get something similar to your measurements, double ours.  Most items are contemporary sizing and in general, a Small is approximately equivalent to 2/4, Medium 6, Large 8/10.

How long are gift certificates valid for?

Gift certificates are valid for one year from purchase date. What if I've lost my gift certificate? No problem, we can look up your gift certificate ID by the email address of the purchaser. 

We love to hear from you. If you have additional questions, please contact us at vestique@vestique.com